Terms

These are the terms for buying a personalised video from Hello Santa Claus. They're short on purpose. Nothing in them affects your legal rights as a consumer.

Who we are

Hello Santa Claus is run by Jay Howells, a sole trader, trading as Hello Santa Claus and 099C.
Address: 8 Morlais Street, Pentrebach, Merthyr Tydfil, CF48 4BS, United Kingdom.
Email: [email protected].

What you're buying

A personalised video in which Santa reads your children's names from his Nice List, talks about what they love and what they've done this year, and shows their photo (if you send one) in his golden book. It's a digital video, delivered as a private link by email. It's about eight minutes long.

Santa's voice and the video are made using computer-generated (AI) tools.

Santa never promises a present or a gift, and we'll change any wording that might sound like one.

Price

£8.99 for one child, plus £0.50 for each extra child, up to 6 children (£11.49 for 6). The price you pay is shown before you pay. We're not registered for VAT, so no VAT is added to the prices shown.

Discount codes take a percentage off the price. One code per order; codes can't be combined.

Payment

You pay in full when you order, securely through Stripe. We never see your card details.

Delivery

We aim to email your video link within 24 hours of your payment. If it hasn't arrived, please check your spam folder, then email us with your order number. The link works for 30 days — please download the video to keep it.

The details you give us

We use your children's names and details exactly as you type them, so please check the spelling. If a name is tricky to say, you can tell us how it sounds. You must be the parent or guardian of the children, or have their parent or guardian's permission, and you must have the right to send us any photos you upload. We may refuse an order that contains anything inappropriate, and refund you in full if we do.

Cancelling

Your video is personalised digital content made just for your family. When you order, we ask you to tick a box asking us to start making it straight after payment, and confirming you understand that once we start, you lose the usual 14-day right to cancel. We confirm this in your order email. This doesn't affect your rights if something is wrong with the video (see below).

If something's wrong

If something in your video isn't right — a name, a photo, a detail you gave us, or the video doesn't play properly — email us or reply to your delivery email with your order number and tell us what's wrong.

• Where it can reasonably be put right, we'll remake your video free of charge and send you the new one.
• If we can't put it right to your reasonable satisfaction, we'll give you a full refund.

This is our promise to you. It doesn't replace or limit your legal rights — if the video isn't as described, isn't of satisfactory quality or isn't fit for purpose, you have rights under consumer law (including the Consumer Rights Act 2015), and you can rely on those whatever this page says.

Using your video

The video is yours to keep, watch and share — with family and friends, or publicly on social media if you wish. If you post it publicly, remember it shows your children's names and any photos you sent us, so share it only where you're happy for those to be seen.

Our responsibility to you

If we don't do what these terms say, we're responsible for loss or damage you suffer that is a foreseeable result of that. We're not responsible for loss that isn't foreseeable. Nothing in these terms limits our liability where it would be unlawful to do so.

The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own courts.

Questions or problems: email us, or reply to any of our emails.