Get in touch
Questions before you order, or something not right with your video? A real person reads every message, and we usually reply the same day.
Send us a message
Your children's photos are safe with us
Hello Santa Claus is run by me, Jay Howells, in Merthyr Tydfil, South Wales. I look after every family's details myself, and I'm the person legally responsible for them: the data controller under UK data protection law (UK GDPR). I'm registered with the Information Commissioner's Office (the UK's data protection regulator), registration number ZC267762.
- Photos are used only to make your video. Never shared, sold or used for advertising.
- Photos never leave our own computer in the UK, except inside your finished video. Not even the AI voice service sees them.
- Photos and the video are deleted 30 days after your video is delivered, along with your children's names and details. Our order backups never contain photos or videos, and any copy of those details in them is gone 14 days later.
- No tracking or advertising cookies on this website.
Read exactly how we look after your details